Refund policy

Our made-to-measure products are custom-crafted to your exact specifications, ensuring both precision and uniqueness. Because these items are individually tailored and exclusive to you, they cannot be canceled or returned once produced.

Please note that returns or refunds cannot be processed for items ordered with incorrect measurements, as they are custom-made and unsuitable for resale. However, if you have purchased the PerfectFit Guarantee at checkout for a specific product, you have the right to request alterations under certain conditions. For full details, we encourage you to review our PerfectFit Guarantee page.

Additionally, custom-made products are exempt from the Consumer Contracts Regulations 2013. This means that the standard 14-day cancellation rights do not apply to these items. We thank you for your understanding and encourage careful measuring prior to ordering.

Therefore, it's crucial to be confident in your product and size choices. We encourage you to utilize our complimentary sample service before making a purchase where you can order up to 8 free samples with a next-day delivery. Please note that Zen Blinds cannot be held liable for dissatisfaction with color or window fit. We highly recommend verifying your order details and measurements to avoid any discrepancies. Your statutory rights remain unaffected by this policy.